Customer information

Prices and forwarding expenses

The prices get on including legal sales tax. The forwarding expenses depend on the amount of the ordered goods as well as the dispatch kind and are clearly informed of you before delivery of your obliging order.

Forwarding expenses and packing charges for the internal delivery in the overview (except island post and special zones)::

    Zustellserviceleister: Package to 25 kg, small 4.90€ medium 8.50€ 12,50€
    Assures to 500.00€
    Expresszustelllung: 12.00€

Contract end

The representation of the products in the on-line shop shows no juridically binding offer, but a non-binding on-line catalogue. After input of your personal data and by click of the badge "order conclude" in the final step of the order process you deliver an obliging order of the goods contained in the goods basket. The confirmation of the entrance of the order follows immediately on sending the order. The bill of sale comes about with our delivery confirmation or delivery of the goods. Should you receive within 2 weeks no delivery confirmation or delivery from us, you are not bound any more to your order.
Contract text

The contract text is stored. They can see the general conditions of the contract any time on this side and store on your calculator. The concrete order data as well as the general conditions of the contract are also sent to you by email.
Delivery

You take the prospective delivery time please from the product description. If there no information is provided, the delivery occurs with order acceptance within 14 days.
Cancellation instruction

Taking back *akzeptiert

They can revoke your contract explanation within 14 days without giving reasons in text form (e.g., letter, fax, e-mail) or - if the thing leaves to you before the deadline - also by return of the thing. The term begins on receipt of this instruction in text form, however, not before entrance of the product with the receiver (by the returning delivery of goods of the same kind not before entrance of the first part delivery) and also not before fulfilment of our duties to inform according to article 246 §2 in connection with §1 paragraph 1 and 2 EGBGB as well as our duties according to §312 g of paragraph 1 Sentence 1 Civil Code in connection with article 246 §3 EGBGB. For the protection of the cancellation term the timely sending of the cancellation or the thing is enough.

The cancellation is to be directed in:
euratec GmbH
Schulstrasse 5
D-27412 Kirchtimke
Fax: +49 – (0) 4289-925205
e-mail: info@euratec.de

Cancellation results

In case of an effective cancellation the achievements received on both sides zurückzugewähren and if necessary pulled uses (e.g., interest) are to be published. If you cannot publish to us the received achievement as well as uses (e.g., use advantages) or partially not or only in made worse state zurückgewähren or, you must pay to us in this respect value compensation. For the deterioration of the thing and for pulled uses you must pay value compensation only, as far as the uses or the deterioration are due to a contact with the thing which goes out the check of the qualities and the functionality. One understands the testing and trying out the respective product by "check of the qualities and the functionality" how it is possible possibly in the retail shop and usual.

Paketversandfähige things are to be sent back on our danger. They have to bear the regular costs of the return if the delivered product of the ordered ones corresponds and if the price of the thing to be sent back does not exceed an amount of 40 euros or if you have not produced the consideration or a by contract agreed hire-purchase with a higher price of the thing at the time of the cancellation yet. Otherwise the return is free for you. Not paketversandfähige things are fetched with you. Obligations to the allowance of payments must be fulfilled within 30 days. The term begins for you with sending your cancellation explanation or the thing, for us with their receipt.

End of the cancellation instruction

The cancellation right does not exist:

- If the product ordered by you serves your commercial or independent professional purposes.

- For the goods which are made after customer specification or are cut unambiguously on the personal needs.

- For goods on grounds of her state are not suitable for a return or fast can go bad or whose best-before date would be crossed.

- By delivery of audiorecordings or video recordings or software if the sealed data carrier was unsealed by the customer.

*akzeptiert Impossibly from the taking back are natural products which in intact by which euratec Ltd of delivered, closed original packaging are sent back because these contents would have to be examined for Kontaminierung with foreign matters and this the buyer would not have to pay.

End of the cancellation instruction


Guarantee

The guarantee occurs according to the legal regulations. You take information about possible additional manufacturer's guarantees please from the product documentation.

They reach our customer service of working day from 9:00h to 17:00h under phone: ++ 49 (0) in 4289 925204 as well as by email under info@euratec.de.